– 8 September 2018 –
Is your Letting Agent partnered with the fastest growing rental platform in the UK?
Customers demand convenience. A taxi in two taps, restaurant food delivered to their door, beauty appointments booked instantly. And it all happens in mobile apps. Renters are the same, and at Excel, we’re constantly looking out for ways to provide a service that meets the ever-changing needs of our prospective tenants.
We have recently partnered with Movebubble, a revolutionary new platform that enables us to connect with applicants 24/7, via instant chat, wherever you are. Movebubble pre-qualifies applicants before they even make an enquiry about a property; determining their employments status and affordability, their criteria for a property, who they will be living with and their rental history. The app-based system allows us to interact with applicants, whenever, wherever and answer any questions they may have before booking in viewings. This enhanced level of engagement allows both the applicant and us as the agent to determine how suitable the property is for them and vice versa, leading to increased conversion rates from viewing to offer.
From a Landlord and Tenants perspective, Movebubble is built around customer service and a rating system is applied to every agency in terms of the service provided and response time. This ensures that we maintain our notoriously high levels of service and our negotiators are always on hand to reply to queries through the app, even out of standard office hours.
The first six months of 2019 saw Movebubble hit half a million renters using the app, meaning there is a huge pool of high calibre prospective tenants out there that may not be using the “big” portals such as Rightmove or Zoopla. It’s fundamental that Lettings Agents are tapping into this area of the market to ensure maximum exposure of their clients properties to the right applicants.
Traditional agents are often set in their ways and don’t embrace change in the way that an independent such as Excel Property Services can. It’s technology like Movebubble that is revolutionising the way that renters are viewing the rental market and we have our finger on the pulse to ensure that we are at the forefront of the industry when it comes to offering the latest benefits to our customers and clients.
To find out more about this and other ways that we are improving performance and enhancing service levels in the Lettings industry, make sure you are following us on all social platforms to get the latest news and updates: