All deposits taken under an Assured Shorthold Tenancy in England and Wales are required by law to be protected under a government approved tenancy deposit protection scheme.

These schemes were introduced to safeguard tenants’ deposits, ensuring they are returned at the end of the tenancy providing the terms of the Tenancy Agreement have been met. They also make it easier to resolve any disputes that may arise.

Once we have received a deposit, we will protect it within 30 days in a government approved scheme as required by law. The scheme we use is mydeposits, and the moneys are held in our dedicated client account which is registered with the scheme.

We will send proof of the protection within the same 30 day time period.

At the end of the tenancy we will arrange for a check-out inspection to be undertaken at the property. Once the check-out report is complete we will report on any proposed deductions to the deposit to cover any costs, for example to repair damage that falls outside of fair wear and tear. One we have the tenant’s agreement we will go ahead and return the deposit, less any applicable deductions.

If there is disagreement with the proposed deductions our aim is always to resolve any disputes swiftly and amicably. One of the benefits of mydeposits is that they offer a free and impartial dispute resolution service so that any issues can be resolved fairly. You can read more about how it works and the steps involved by following the link.