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Property Management Services


The property management services delivered by Excel are fully comprehensive. For our landlords, this means never having to worry about a thing. Whether you have let through us, or privately, we can take care of every aspect of your property maintenance and management. Here’s what we can do for you:

Securing tenants: A key part of our management services involves securing the very best tenants for your property. We’ll take care of assessing and referencing tenants ahead of agreeing a tenancy. Many of our tenants are corporate in nature, and in many cases we will already have the ideal tenant ready to take occupancy.

Tenancy Agreement: We’ll draft the appropriate Tenancy Agreement ready for signing and serve all the necessary legal notices on your behalf, or check the paperwork prepared by a third party agent. The most common type of tenancy is an Assured Shorthold Tenancy and we will discuss the advantages of this and other types so that you are clear on everything.

Deposit collection: You can leave it to us to issue the rent demand and deposit request. The keys will only be released to the tenants once the funds are cleared. All deposits are held in a client account for the duration of the tenancy as stakeholder in accordance with the Tenancy Deposit Protection Scheme Regulations under the Housing Act 2004.

Utilities: We will make sure every utility account is transferred to the tenant’s name, as well as informing in writing all the relevant utility companies to ensure that you as the landlord will not be held responsible for any charges incurred during the tenancy

Local authority: The local authority will be provided with the new tenant’s details so that they can pay the council tax directly.

Inventory report: A thorough, professional, independent inventory report is vital for peace of mind and to avoid any disputes over damage or negligence. We will arrange a check-in and inventory report together with a schedule of condition of the property at the commencement of the tenancy, the costs of which will be charged to the landlord. Once the inventory is completed we will check through it alongside the tenant to ensure there are no discrepancies, before they sign and acknowledge acceptance.

Rent collection: For managed properties, throughout the tenancy we will issue subsequent rent demands on predetermined dates, and collect the rent due. We will also prepare the landlord statements and remit the rents due.

Outgoing payments: All regular outgoings will be taken care of for managed properties where required, including water rates, insurance premiums, service charges and ground rents. These will be taken from the rental fees received. We always advise landlords to notify the various authorities to address bills care/of Excel Property Services. If required, we can also arrange buildings and contents insurance.

Property maintenance: Any required property repairs, maintenance works or purchases up to the value of £500 will be taken care of during the tenancy for managed properties. For anything over this amount we would seek authorisation, unless in the case of an absolute emergency where discretion would be applied.

Keys: For managed properties, a set of keys will be retained in safekeeping so that access can be gained in case of emergency.

Landlord certificates: Each required landlord certificate will be arranged for managed properties to ensure legal compliance. We will arrange for gas appliances to be tested by a Gas Safe engineer and for an Energy Performance Certificate (EPC) to be compiled and lodged with the EPC register. It is important to ensure that all electrical appliances and fittings within the property are safe and in good working order. Unlike gas regulations, there is no law that says you must have a landlord electrical safety certificate. But, should any electrical fittings or appliances within your rental property cause harm to a tenant you could be held liable. We recommend periodic inspections of electrical equipment by a certified electrician to ensure safety and that the electrical system complies with current electrical regulations.

End of tenancy: At the conclusion of a managed tenancy we will arrange a check-out report, the cost of which is charged to the tenant. This is compared to the original inventory/check-in report and schedule of dilapidations is produced. We can advise on costings and which aspects of any damage are fair wear and tear, or tenant damage or negligence. Once this is all agreed with the tenant we will arrange for any necessary costs to be deducted from the deposit before returning it to them. Arrangements will then be made for any replacement items to be purchased and property repairs to be undertaken ahead of the next tenancy.

Terms and conditions apply for all services and may vary depending on the individual circumstances of a particular tenancy.

Our reputation as respected letting agents for many of London’s prime neighbourhoods reflects the superior level of service you will experience when you engage our property maintenance and management services.

To find out more about our prime London property management services, please call us on 020 7691 9000, drop us a line at or call into see us at 146 Finchley Road.